Rochester Trolley & Tour Company is a division of Star Transportation, LLC, located at:
103 20th Street NE
Stewartville, MN 55976
Website: www.rochestermntours.com
By purchasing a ticket or making a reservation, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Additional terms may apply to specific tours and will be provided at the time of booking.
Reservations are accepted on a first-come, first-served basis and are not guaranteed until the required payment or deposit has been received.
Deposit requirements vary by tour and are listed on each tour page. Unless otherwise stated:
Reservations made after the final payment deadline may be accepted based on availability. Additional pickup restrictions or pricing adjustments may apply.
Only one promotional discount may be applied per passenger unless otherwise stated.
Failure to submit payment by the published due date may result in cancellation of the reservation.
Rochester Trolley & Tour Company reserves the right to cancel, postpone, modify, or reschedule any tour due to circumstances including, but not limited to:
If Rochester Trolley & Tour Company cancels a tour before departure, guests may choose one of the following:
If itinerary changes become necessary, Rochester Trolley & Tour Company will make every reasonable effort to provide comparable substitutions.
Most tours require a minimum number of participants to operate.
If the required minimum is not met, Rochester Trolley & Tour Company reserves the right to cancel, reschedule, combine departures, or substitute a different vehicle.
Guests affected by a cancellation due to minimum participation will receive a full refund or may choose to transfer to another departure or receive a travel credit.
For tours advertised as operating by trolley, a minimum of 20 passengers is generally required. If fewer than 20 passengers are booked, Rochester Trolley & Tour Company reserves the right to substitute another vehicle of comparable quality.
Vehicle photographs shown in advertisements and promotional materials are representative only.
Rochester Trolley & Tour Company reserves the right to substitute vehicles of comparable capacity or quality due to maintenance, scheduling, availability, or operational needs.
Tour itineraries, departure times, pickup locations, routes, hotels, attractions, restaurants, meal locations, wineries, and included experiences are subject to change due to weather, vendor availability, traffic, operational requirements, or circumstances beyond our control.
Whenever possible, comparable substitutions will be provided.
Travel protection is strongly recommended for all overnight and multi-day tours.
Travel protection may provide reimbursement for trip cancellations, interruptions, medical emergencies, baggage loss, and other unforeseen events.
Guests who decline travel protection assume responsibility for cancellation penalties and expenses not otherwise covered.
Photographs and video may be taken during tours for promotional purposes.
By participating in a tour, guests grant Rochester Trolley & Tour Company permission to use their likeness in print, digital, television, website, and social media marketing without compensation.
Guests wishing to opt out must notify Rochester Trolley & Tour Company in writing before departure.
For the safety and enjoyment of all guests, Rochester Trolley & Tour Company reserves the right to refuse transportation or remove any passenger whose behavior is deemed unsafe, disruptive, abusive, intoxicated, threatening, or otherwise inappropriate.
Passengers removed from a tour are responsible for arranging and paying for their own return transportation.
No refunds or travel credits will be issued for removals resulting from misconduct.
Passengers are responsible for arriving at the designated departure location on time.
Tours operate on a schedule and cannot be delayed for late arrivals.
Passengers who fail to arrive before departure are considered no-shows and are not eligible for refunds unless otherwise stated in the applicable cancellation policy.
Guests should be able to independently board and exit the vehicle unless accompanied by someone who can provide personal assistance.
Rochester Trolley & Tour Company employees are unable to provide lifting assistance.
Guests requiring mobility accommodations are encouraged to contact our office before booking.
Passengers are responsible for their own luggage and personal belongings.
Rochester Trolley & Tour Company is not responsible for lost, stolen, or damaged items.
Lost items recovered from our vehicles will be held for a reasonable period when possible.
Star Transportation, LLC, doing business as Rochester Trolley & Tour Company, its owners, employees, drivers, tour directors, contractors, vendors, attractions, hotels, restaurants, wineries, and affiliates are not responsible for delays, schedule changes, accidents, illness, personal injury, weather conditions, road closures, acts of God, mechanical failures, theft, loss of personal property, or other circumstances beyond their reasonable control.
Participation in all tours is voluntary and at the passenger's own risk.
Nothing contained within these Terms & Conditions shall be interpreted as limiting liability for gross negligence, reckless conduct, or intentional misconduct where prohibited by Minnesota law.
Rochester Trolley & Tour Company shall not be liable for delays, cancellations, itinerary changes, or failure to perform due to circumstances beyond its reasonable control, including but not limited to:
Refunds or travel credits resulting from Force Majeure events will be determined based upon recoverable expenses and vendor policies.
Some tours may be operated in partnership with other transportation providers, tour operators, hotels, attractions, or vendors.
When another operator provides a portion of the tour, their policies may also apply. In the event of a conflict regarding services they provide, the partner operator's applicable policies shall govern that portion of the trip.
These Terms & Conditions shall be governed by the laws of the State of Minnesota.
Any legal action arising from these Terms & Conditions shall be brought exclusively in the state or federal courts located within Minnesota, unless otherwise required by law.
While every effort is made to ensure accuracy, Rochester Trolley & Tour Company reserves the right to correct typographical errors, pricing inaccuracies, itinerary changes, or other published information without prior notice.
Rochester Trolley & Tour Company also reserves the right to update these Terms & Conditions at any time. The Terms & Conditions in effect on the date of booking will generally govern that reservation.
© 2026 Star Transportation LLC DBA Rochester Trolley and Tour Company | USDOT 686106 | MNDOT 371850 | All Rights Reserved
